Job Overview

Working as part of an IT team - You will provide global IT support across our two offices (London, NYC) and our remote worker network.

The main objective of this role is to ensure the smooth running of day-to-day IT operations, supporting the business and its employees to work efficiently, and effectively and keeping business data and equipment secure

Responsibilities

Team Onboarding, Offboarding, and IT Training:

• Working with the People teams to ensure a smooth onboarding and offboarding process - allocating kit, and ensuring all required logins are set up.

• Providing an IT induction to all new joiners

• Manage the offboarding of equipment and closure of access from all platforms and tools.

• Provide Agency Training on new tools, updates, and policies

Software Management:

• Global management of other systems, platforms, and tools e.g. Project Management tools, Salesforce, Slack, web hosting, Cloudflare, clear rooms etc. Including a number of seats and costs.

• Google Workspace support and management and configuration

• Advise and support on AI integration and safety management

Hardware Management:

• Ordering new and refurbished kit

• Oversight of hardware sell-off

• Manage the Asset management documents along with details of warranties

Security Management:

• Login/device management best practices (single sign-on etc, GDPR and policies)

• Regularly review our IT policy to ensure it is kept up-to-date and relevant - in UK and US

• Conducting system audits

• Identify vulnerabilities, recommend tools, and implement these to prevent future issues

• Maintenance of security controls, including firewalls and email compliance (i.e. on DMARC)
  
  

Helpdesk

• Helpdesk for all staff

• Ensuring all video conferencing kits set up and functional in our meeting rooms and events

• Provide IT support throughout events

• Apple Device Set up and tech management

• Setting up all staff and department meetings - locally and globally

Ad Hoc:

Websites :

• Maintenance:
• Content updates
• Site maintenance
• URL, security and caching.
• Content updates + building of new content
• Troubleshooting

Strategic:

• Identify problematic areas and implement strategic and practical solutions

• Work with the Legal and BA team to identify improvements in tools/workflows to ensure our compliance with other clients/governments/regulatory bodies.

Skills & Attributes

• At least 5 years of solid IT experience, with some in a stand-alone role and with an agency experience. You’ll need to demonstrate your ability to work independently and proactively

• Demonstrate an active interest in social media.

• Ability to manage a cross-section of different stakeholders - Founders, department heads, etc

• Experience of cloud-based vs physical servers

• Experience with cyber security/anti-virus/backup

• Experience in creating strategies, policies, and procedures

• Experience in supporting all hardware and software within a business (not outsourcing)

• In-depth knowledge of Google Suite management

• In depth knowledge of Apple devices and setup and troubleshooting

• Excellent communication and organisational skills

• Proactive approach and problem solver

• Solid knowledge of networking protocols, firewalls, switches, and wireless networks.

About Billion Dollar Boy

Billion Dollar Boy (BDB) is a global creator agency, using industry-leading tech solutions to deliver integrated, creator-led advertising and end-to-end campaign management. Founded in 2014, Billion Dollar Boy was among the first global influencer agencies and now has offices in London, New York and New Orleans.

Since its inception, BDB has partnered with some of the world’s leading brands - including Heineken, King, Nintendo, PepsiCo and L’Oréal - connecting them with more than 10,000 vetted content creators.

BDB client campaigns have been awarded at the Cannes Lions, Influencer Marketing Awards, Webby Awards, Shortys, The Drum Awards and Adweek.

Our Culture

Our mission is to redefine advertising by reflecting culture through the voices of creators, where creativity is democratized, and technology is the driving force behind impact. We champion equity and inclusion, and believe that diversity sparks creativity, problem-solving, and well-being. Along with fostering these values, BDB is committed to being the most innovative creator marketing agency in the world through initiatives like FiveTwoNine and Muse.

Our Values

We believe one of the biggest issues advertising agencies face is reputational. Our vision is to change that by setting a new standard of advertising with a greater social purpose, where creativity is democratised, and technology drives efficiency and effectiveness.

Billion Dollar Boy has identified industry problems and potential solutions, leading to a set of Future Behaviours that should be adopted by every agency to positively change advertising as a whole:

• Work with brands, but on behalf of people - Brands are clients, but agencies must prioritise people’s interests, educating brands on consumer importance and acting on behalf of the people.

• Seek out less heard voices, act upon what they tell you - Diverse opinions and perspectives improve work and the world. Agencies must actively listen to and act on a broad range of voices.

• Be fair to everyone, then you’ll have nothing to hide - Agencies should ensure objective and transparent reward structures to promote equality.

• Treat your clients like friends and employees like best friends - Clients provide opportunities, but employees turn them into work. Agencies must prioritise employees' wellbeing.

• Solve problems with a curious mind - Creativity involves original ideas. Agencies should explore unproven solutions and take risks for better outcomes, even if things aren’t broken.

• Empower employees with a framework for freedom - Provide supportive structures without restrictions, allowing employees to make decisions and control their career progression within clear business parameters.
  

Equal Opportunities

We encourage employees to be open and confident and appreciate that every member of the team makes a vital difference.

Billion Dollar Boy embraces equality, diversity and inclusion and will seek to promote these benefits in all of our business activities.

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

• Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;
• Not discriminate unlawfully against any person;
• Select the best person for the job in terms of qualifications and abilities.
• This sets out our approach to equal opportunities and the avoidance of discrimination at work.
• A part of what we offer at BDB is a considerate suite of competitive benefits, which will be discussed with you throughout the interview process

Our Perks

• 25 days annual leave

• x1 additional day of annual leave per year of service up to a max. of 5

• x5 days additional annual leave granted each third year of service – to be taken in that year

• 3 additional days between Christmas and New year*

• 2x Charity days

• Cycle to work scheme

• Discounted Tech Scheme

• Flexible working – We offer our employees the opportunity to work ad hoc from a remote location if it makes their lives easier and simpler.

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