As the Agency Resource Manager for BDB USA, you will play a critical role in ensuring the smooth operation of our Creative, Strategy, Design, Production and Data departments. You will be responsible for developing and streamlining workflows, fostering a productive work environment, and ensuring that all BDB projects are staffed with the right talent to deliver high-quality work on time and within budget.

This position sits cross-functionally at the intersection of all departments at our agency. You will be responsible for overseeing the efficiency, timeliness and prioritization of all projects at the agency going through these teams. This role is about proactively anticipating and evaluating the bandwidth of team members against existing and new projects all while in motion.

The successful candidate for this position will be a seasoned communicator, a process fanatic, and a creative problem solver with an eye for ensuring quality output. The Agency Resource Manager will bring flexibility, agility, empathy and dedication to their work every day.

ROLES & RESPONSIBILITIES

Resource Management - Creative, Strategy, Production and Data teams

• Be the central point of contact for resource needs and requests across all existing clients, projects and new business opportunities, gathering key information to inform resource needs

• Manage and improve upon agency workflows through Creative, Strategy, Production & Data teams across multiple clients, campaigns and internal projects.

• Work closely with team leadership to identify and allocate resources needed to fulfill projects and help manage a pool of staff, and contractors to match talent to the work. Holistically understand the skillset and bandwidth of each team member.

• Identify any potential causes of delay early, and act to resolve any issues and help teams troubleshoot where necessary

• Manage and prioritise intake of new projects, resource requests and new business opportunities through forms, tools, trackers, communication channels and standing meetings.

• Lead evolution of existing resource request process and resource tracking systems to help establish a strong process, holistic view of active work and resource forecasts.

• Administer best practices in project management, including compliance with work orders and creative briefs and quality assurance

• Set projects up for success by collaborating with cross-functional teams, including new business, client services, marketing, and production to manage expectations withover-communication to make sure everyone is on the same page.

• Set up Project Kick Off’s and Briefings with department heads to confirm staffing plans & resource allocations

• Manage internal Marketing & PR teams with non-billable requests

• Ensure close collaboration with BDB UK Resource and PM teams on global needs.

• Continuously seek to improve systems, processes and online tools that enhance the smooth flow of work throughout the creative team and to optimise creative output

• Champion the integration of project management functionality into the business.

• Stay informed about industry trends, emerging technologies - continuously seeking opportunities for innovation and improvement.

Freelance Resource Management

• Management of contractor database. Help identify, source and contract. Maintain relationships and build freelance roster.

• Work with freelancer and contractors and ensure they have the resources needed for their projects

• Identify Freelance need; work with the Finance and People team to recruit and contract. Ensure they have the resources and tools needed for their jobs

• Ensure timely and accurate timesheet tracking and approvals of all creative, strategy, design and data freelancers

Requirements

• 7+ years of project or resource management experience at a creative agency.

• Deep understanding of project management methodologies and processes, including timeline management, estimating, staffing and resource allocation.

• Exceptional Organizational Skills: Ability to manage numerous moving parts, deadlines, and stakeholders simultaneously with meticulous attention to detail.

• Excellent Communication & Interpersonal Skills: Proven ability to negotiate effectively, communicate complex staffing decisions clearly, and build strong, trusting relationships with staff and senior leaders.

• Strategic & Problem-Solving Mindset: The ability to see the "big picture" of the agency/brand pipeline while troubleshooting daily resource conflicts and proactively developing solutions.

• Initiative, communication and time management skills to consult stakeholders, juggle multiple projects and prioritise requests.

• Constantly looking at ways to improve processes and efficiency and have implemented process change within an agency environment.

 About Billion Dollar Boy

Billion Dollar Boy (BDB) is a global creator agency, using industry-leading tech solutions to deliver integrated, creator-led advertising and end-to-end campaign management. Founded in 2014, Billion Dollar Boy was among the first global influencer agencies and now has offices in London, New York and New Orleans.

Since its inception, BDB has partnered with some of the world’s leading brands - including Heineken, King, Nintendo, PepsiCo and L’Oréal - connecting them with more than 10,000 vetted content creators.

BDB client campaigns have been awarded at the Cannes Lions, Influencer Marketing Awards, Webby Awards, Shortys, The Drum Awards and Adweek.

Our Culture

Our mission is to redefine advertising by reflecting culture through the voices of creators, where creativity is democratized, and technology is the driving force behind impact. We champion equity and inclusion, and believe that diversity sparks creativity, problem-solving, and well-being. Along with fostering these values, BDB is committed to being the most innovative creator marketing agency in the world through initiatives like FiveTwoNine and Muse.

Our Values

We believe one of the biggest issues advertising agencies face is reputational. Our vision is to change that by setting a new standard of advertising with a greater social purpose, where creativity is democratised, and technology drives efficiency and effectiveness.

Billion Dollar Boy has identified industry problems and potential solutions, leading to a set of Future Behaviours that should be adopted by every agency to positively change advertising as a whole:

• Be Fair, Be Transparent - treat everyone fairly, ensure recognition
  
• Intentional Inclusivity - Actively listen, value diverse perspectives
  
• Champion Curiosity - Be curious, embrace feedback, explore new ideas
  
• Own it - Take accountability, be adaptable, lead by example
  
• Work for Tomorrow - Make decisions that contribute to a better future for BDB
  
• Kindness Over Ego - Lead with empathy, humility, and honesty
  
• All other call-outs!
  

Equal Opportunities

We encourage employees to be open and confident and appreciate that every member of the team makes a vital difference.

Billion Dollar Boy embraces equality, diversity and inclusion and will seek to promote these benefits in all of our business activities.

When recruiting new employees or when affording our current employees with opportunities for promotion, it means that we will:

• Recruit, develop and retain the most talented people, regardless of their background and make best use of their talents;
• Not discriminate unlawfully against any person;
• Select the best person for the job in terms of qualifications and abilities.
• This sets out our approach to equal opportunities and the avoidance of discrimination at work.
• A part of what we offer at BDB is a considerate suite of competitive benefits, which will be discussed with you throughout the interview process

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